All our fragrances are made to last for a long time. Since we’re a brand focusing on placing a synthetic raw material on the throne this might also tire your nose out over time. Meaning that you will possibly smell it a little less after months of wearing it but you’ll still receive plenty of compliments. If that happens just take a break for a few days and you’ll nose will be able to pick up all of the fragrance again, from top note all the way down to the base.

No, they cannot be categorized as Molecular Fragrances. Our approach is for a synthetic raw material to be our lead character, accompanied by well-chosen naturals. This is how we can add depth and complexity that simple formulas, like molecular fragrances, never can achieve. It’s a fine balance between science and nature.

There would be no modern perfumery without synthetic raw materials and they have been around for a long time. Since the 1800s in fact. Synthetic raw materials enables perfumers to create light, darkness, shadows, color and textures.

It enables us to translate things into scent that naturals simply can’t do in the same way. At Pantomime we believe in a combination of synthetics and naturals. This way we can create the Opaque Clarity we like to call our style of fragrance. Transparent Depth.

It’s a common occurrence that you smell your fragrance less and less when wearing in often. The theories as to why this happens are plenty but one of the more interesting ones is that it this dates back to a time when we had a greater need of knowing if danger was approaching the place we lived. You smelt the people and animals around you less and picked up on new unknown scents more easily. Nose fatigue, as it also is known, is there for simply your body desensitizing itself to stimulation over time to help prevent overloading your nervous system so you can respond to new stimulation more easily. That’s why it can be good to alternate between fragrances or just taking a break for a few days.

All ACT’s are vegan with exception of ACT 2. (this act is not 100% vegan due to the musk Ambrettolide (which is produced from Shellac, which is in itself produced by lacbugs)

We deliver in the following countries :

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Afghanistan, Bahrain, South Korea, United Arab Emirates, India, Japan, Kuwait, Malaysia, Philippines, Hong Kong, Singapore, Taiwan, Holy See (Vatican City State), Liechtenstein, Aruba, Bahamas, Barbados, Grenada, Trinidad and Tobago, Argentina, Brazil, Chile, Colombia, Venezuela, Norway, Switzerland, Thailand.

In the event of delivery outside The Netherlands, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsability, both in terms of declaration and payment. You are invited to check with your local authorities prior to the order.

The Netherlands.
We offer free shipping on all orders over €50,-  Free returns.

European Union.
We offer free shipping on all orders over €195,-  We cannot ensure returns.

International
We offer free shipping on all orders over €250,-  We cannot ensure returns.

In the event of delivery outside The Netherlands and throughout the world. The other delivery costs of the products are the responsibility of the customer. In the event of delivery outside The Netherlands, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsibility, both in terms of declaration and payment. You are invited to check with your local authorities prior to order.

We cannot ensure returns.

Most of our orders are shipped within the 1-3 business day after your purchase from our Dutch warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within :

* European Union and The Netherlands  : 2-3 business days of its ship date

* International : 4-5 business days weeks of its ship date

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.

We do not ship on the weekend.

Contact our customer service as soon as possible by email cs@pantomime-parfum.com. We will do our best to help you.

We are sincerely sorry for this inconvenience.

Please contact our customer service by email at cs@pantomime-parfum.com and we will do our best to resolve your situation as soon as possible.

We make every effort to ensure you receive your orders in the best conditions.

If your package is damaged, if your item is missing or if you have received the wrong item you did not order, contact our customer service by email at scs@pantomime-parfum.com. and we will do our best to resolve the situation as quickly as possible.

PANTOMIME Parfum accepts payments by bank card or Paypal or through our virtual PANTOMIME Parfum gift card.

We accept the following payment methods:

• PayPal
• Apple Pay
• Following bank cards: VISA, MASTERCARD, AMERICAN EXPRESS

Your payment will be debited upon dispatch of your order

And don’t worry: everything is 100% secure with AES-256 encryption

Your invoice will be sent to your email address.

If you lose it, you can find it any time on PANTOMIME-Parfum.com, in the “Order history” section of your account.

First check that you did not make any mistakes when entering your credit card number.

If that still does not work, you can call our customer service we will do our best to help you.

Step 1

Select the perfumes you want to buy and add them to your basket. Once your basket is complete, click on “check out”.

Step 2

Is it your first order ? You can create your PANTOMIME Parfum customer account. Already have an account ? You just need to identify with your email address and password.

Step 3

• Information stage, enter your shipping information’s and click on” continue to shipping”
• Shipping stage, choose your delivery method and click on” continue to payment”
• Payment stage, choose your payment method, enter your billing information and click on “pay now”

Step 4 

Your order is registered. In a few minutes, a confirmation email will be sent into your mailbox. We will ship your package with great care, and you will receive it within a few days. https://pantomime-parfum.com/pages/terms-and-conditions

Contact our customer service if you have any questions https://pantomime-parfum.com/pages/contact-us

You have different options to order the fragrance:

• You can directly order the fragrance on our website.
• or by emailing us at: clientservice@pantomime-parfum.com
• You can also buy it in store through our store locator https://pantomime-parfum.com/pages/store-locator

All your personal information given to us is strictly confidential and we will never pass it on to other brands, unless expressly agreed by you. And in accordance with the Data Protection Act of January 6, 1978 modified by the law relating to the protection of personal data of June 20, 2018 and the provisions of the General Regulations on Data Protection of April 27, 2016, you have a right to access, rectification, opposition, limitation of processing, erasure and portability of the data you have provided to PANTOMIME Parfum. If you wish to exercise these rights, simply send an email to clientservice@pantomime-parfum.com or via the form https://pantomime-parfum.com/pages/contact-us

We recommend you create your account to place any order on the pantomime-parfum.com. It will only take a few seconds! Your account will be useful as you will be able to track your orders, your returns, your refunds, and save your different delivery addresses to order faster on it … You will not regret it, we promise.

You want to leave us? Too bad … But it’s very easy: just send a quick email to clientservice@pantomime-parfum.com and voila! We will delete your account.